Financial help

We can help by starting a payment arrangement that will fit your budget. Call us on 1300 361 633 for further information.

Pensioners and eligible concession card holders are entitled to discounted water bills.

More information

The Community Rebate Program helps reduce water usage and costs by offering eligible customers a free water audit and rebate or replacement of inefficient water fittings.

The program is a joint initiative between North East Water and the Victorian Government (The Department of Environment, Land, Water and Planning).

What works will be done?

A qualified plumber, engaged by North East Water will visit your property to audit the efficiency of all your water appliances and carry out limited and appropriate work to help reduce water usage.

The works may include:

• leak detection and repair
• repair of hot water service
• replacement of washers on leaking taps
• other plumbing works

We will need your permission (or the landlords) before we start any work.

Eligibility

To be eligible for this program, you must meet the following criteria:

• live at the property
• be financially responsible for the payment of your water account
• have high water usage and/or
• determined as a vulnerable customer or in hardship

Please email info@newater.com.au or call us for more information on 1300 361 633.

The Utility Relief Grant Scheme (URGS) is a government program that helps people that are unable to pay their electricity, gas or water bills due to special circumstances.

To be eligible you must have a:

• Pensioner Concession Card
• Health Care Card
• Low income earners may also be eligible if their household income is lower than the cap set by the Department of Human Services.

You must also meet one or more of the following criteria:

• a significant increase in water usage
• recent decrease in income, for example loss of employment
• high unexpected expenses on essential items
• the cost of your water bill is more than 10% of your household income
• the cost of shelter is more than 30% of your household income.

For more information visit the Department of Human Services website or call us on 1300 361 633.

Financial Counselling services are available across our region free of charge and are supported by North East Water on the basis of counsellor expertise, independence and confidentiality.

View list here

Work out where your money is going via the federal government's Money Smart budget planner below.

BUDGET PLANNER

You can look at our Customer Support Policy below.

CUSTOMER SUPPORT POLICY

CUSTOMER SUPPORT POLICY - SUMMARY