We can help if you're having trouble paying your water bill.
We understand that financial difficulties can happen to anyone at any time. For example you may have experienced:
If you are having difficulty paying your bill, call us on 1300 361 622, use the online chat service, or register your details via our callback request form and our team will be in touch as soon as possible.
We can help by starting a payment arrangement that will fit your budget. Call us on 1300 361 633 for further information.
Pensioners and eligible concession card holders are entitled to discounted water bills.
The Community Rebate Program helps reduce water usage and costs by offering eligible customers a free water audit and rebate or replacement of inefficient water fittings.
The program is a joint initiative between North East Water and the Victorian Government (Department of Energy, Environment and Climate Action).
What works will be done?
A qualified plumber, engaged by North East Water will visit your property to audit the efficiency of all your water appliances and carry out limited and appropriate work to help reduce water usage.
The works may include:
If you are the home-owner, we need your permission before we start any work. If you are a tenant, your landlord will need to sign a Community Rebate Program Landlord consent form.
To be eligible for this program, you must meet the following criteria:
Please email firstname.lastname@example.org or call us for more information on 1300 361 633.
The Utility Relief Grant Scheme (URGS) is a government program that helps people that are unable to pay their electricity, gas or water bills due to special circumstances.
To be eligible you must have a:
You must also meet one or more of the following criteria:
For more information visit the Department of Human Services website or call us on 1300 361 633.
If you’re feeling overwhelmed and need some help in dealing with any financial stress, a financial counsellor could help. The National Debt Helpline can offer free, confidential and independent support and advice – and referral to local financial counsellors.
Visit the below website or call 1800 007 007 to find more information on the support options available.
Visit the National Debt Line here
Ask Izzy is a website that connects people in need with local housing, a meal, money help, family violence support, counselling and much more. It is free and anonymous, with thousands of services listed across Australia.
Work out where your money is going via the federal government's Money Smart budget planner below.
You can look at our Customer Support Policy below.
CUSTOMER SUPPORT POLICY
You can look at our Domestic and Family Violence Policy below.
DOMESTIC AND FAMILY VIOLENCE POLICY
Understand your bill
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We want to help make your life easier, so you now have the option to swap envelopes for email bills.