Switch to e-bills

If you used our e-billing service prior to 10 October 2022 and you would like a copy of an old water bill, please login via the button below.

Login

Your old eNotices registration has been migrated to Payreq. If you do nothing, you will continue to receive your North East Water notices to your registered email address.

To access your bills in Payreq, simply create an account with the same email address and you’ll automatically be able to access your bill history and other features in the future.

 | Payreq is an Australian-owned, multi-national specialist provider of digital invoice delivery and payment services. It’s certified for secure information delivery by BPAY, Mastercard, the Australian Taxation Office for Peppol (a global eInvoicing network), plus a range of other accounting software providers, and certified to ISO 27001 – a global information security standard. Learn more here. 

Yes, you can. If you haven’t yet received a North East Water bill, contact us at info@newater.com.au or call 1300 361 622 to learn your North East Water account number you need to register. Then register your bill after creating a Payreq account.

Yes, you can register for both. If you choose to do so, you’ll receive your North East Water bill via both services. To register for BPAY View, click here.

• Log in, or create a new Payreq account using your old email address here  
• Once in, click on the little spanner top right of the page 
• Choose Profile 
• Follow the instructions to update and verify your email address 
• Please email Payreq at support@payreq.com if you need additional help 

No, you will not lose access to your Payreq account if your property is sold or changes ownership. You will still be able to log in as normal with your existing details, and see the notices you’ve previously been issued for that property.

You can reset your password at any time by using the ‘Forgot your password’ link on the Payreq login page here.

Yes, you can switch back to paper notices. To do this, log in to Payreq here. Then do the following:

• Go to subscriptions 
• Click on the subscription you wish to cancel 
• Click on the “Unsubscribe” button 
• Subsequent North East Water bills for this account will be mailed to the postal address we have on record. 
• Update your details here or contact us

If you are a sundry customer, e-bills is not an option. All sundry invoices are sent via traditional email.