For all all emergencies, service interruptions or faults including water mains breaks, sewage spills or water quality concerns (like dirty water or taste and odour issues), call us on 1300 361 644 at anytime, any day of the year.
Before you report a leak it's important to identify where the leak is coming from. North East Water is typically responsible for the meter and pipes from the street to the meter. If the leak is coming from the North East Water side, call us on 1300 361 644, day or night, any day of the year.
The property owner is responsible for maintaining and repairing pipes from the water meter to the customer's house (including any issues with your garden tap).