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Help and advice

Help and advice

Advice on managing your water and sewer service.

Understand your bill

Understand your bill

Learn more about your water bill.

Understand your bill
Why is your water use so high?

Why is your water use so high?

Reasons why your water use may increase and decrease throughout the year.

Why is your water use so high?
Financial help

Financial help

We can help if you're having trouble paying your water bill.

Financial help
Report a fault

Report a fault

If you spot a leaking or burst water main, report it on 1300 361 644.

Report a fault
Understand your water meter

Understand your water meter

All you need to know about your water meter.

Understand your water meter
Save water

Save water

Advice on how to save water in your home, garden or business.

Save water
Why drink tap?

Why drink tap?

Tap water is better for your health, the environment and your hip pocket.

Why drink tap?
Prevent sewer blockages

Prevent sewer blockages

Learn about what shouldn't go down the drain or toilet.

Prevent sewer blockages
Building and renovating

Building and renovating

Building a new structure on your property? You'll need our permission if it’s over a water or sewer main.

Building and renovating
Plan for natural disasters

Plan for natural disasters

Water and sewerage services may be impacted during natural disasters.

Plan for natural disasters