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Apply for water leak rebate

Apply for water leak rebate

If you have an unexplained high water bill, you may be eligible for a rebate.

We understand that a leak or unexplained high water usage may result in customers experiencing a high water bill for one quarter. In some cases we are able to offer a rebate.

Conditions apply and include:

  • the rebate does not cover leaks on property appliances including air-conditioners, hot water systems, solar panels, pools, toilets or household and garden taps
  • drinking water supply agreement customers are ineligible for the rebate
  • the rebate is capped at $1000, once every 5 years
  • applications must be submitted within 90 working days from the due date of the billing period in which the high water usage was recorded.

For further information, please call us on 1300 361 633 or email

There are many reasons why your water use may increase and decrease throughout the year.

Why is your water use so high?