North East Water offers opportunities to businesses by tendering out our contracts through a competitive and fair tendering process. This results in best value for money, which benefits us and our community.
This will be achieved in accordance with the:
Financial Management (Amendment) Act 1994 for all non-construction procurement of goods and services; and
Project Development and Construction Management Act 1994 and supporting Ministerial Directions for Public Construction Procurement in Victoria for all construction related works.
North East Water is committed to ensuring the safety of our employees, contractors and visitors. All potential contractors must agree to abide by the safety policies, procedures and guidelines which have been adopted by us.
Our employees are expected to work within these safety guidelines and we also expect our contractors and their employees to do the same.
It is a requirement that all contractors wishing to provide services to North East Water can provide appropriate insurance and work cover registration requirements, as well as demonstrate their commitment to workplace occupational health and safety and risk management.
North East Water has a zero tolerance for corrupt conduct, fraudulent activities or maladministration. Fraud and/or corruption committed against North East Water will not be tolerated and will be dealt with to the maximum extent of the law.
Lodgement of tenders
North East Water advertises all opportunities on Tenders VIC. This free service ensures that you don't miss out on an opportunity to lodge a tender with us. Please click the link and register to view all of our current opportunities – the registration process is fast and free.
All advertised tenders and expressions of interest must be lodged via the e-tender box located in the Tenders Vic website by the advertised closing date and time. Late submissions or submissions received via email, post or hand delivered will not be considered.
All tenders must be lodged in accordance with our Conditions of Tender, which form part of the tender documentation. Please note that the lowest bid is not guaranteed to be awarded a contract, we evaluate our submissions based on a wide range of criteria that can be found within the tender documentation.
Gifts, Benefits and Hospitality
Our employees, Board members, ‘in-house’ contractors and consultants are bound by our policy for gifts, benefits and hospitality. The policy sets our standards and procedures for responding to gift offers, and for providing gifts, benefits and hospitality to internal or external events or guests.
Procurement Activity Plan
The Procurement Activity Plan is a list of forecasted procurement activities for the financial year. The Procurement Activity Plan is provided solely to provide an indication of upcoming procurements for goods and or services. It should not be relied upon for any reason as planned procurements may be delayed or cancelled, at the discretion of North East Water.
This information does not represent a solicitation or invitation to supply, or a commitment by North East Water to purchase the described goods and services.
Procurements identified on this plan are expected to have a value greater than $100,000 (ex GST).
View Procurement Activity Plan
All tender queries should be directed to the contact person named within the tender documentation.
To access, review and download our tenders, visit Tenders VIC and search for North East Water.
For all general procurement related enquiries contact North East Water’s Procurement Coordinator via email@example.com
Complaint Management Process
How to make a complaint about procurement
If you wish to make a complaint about a procurement process please follow the steps below. Complaints will be handled in a consistent, fair and transparent manner in accordance with the following process:
Step 1: Making a procurement related complaint
Please detail your complaint in an email and submit it to the procurement email address below. Please address the complaint to the Chief Procurement Officer and include the title or reference number of the procurement and please detail the issues you wish to raise.
Step 2: Complaint investigation process
Within 5 working days of receipt of your complaint:
- You will receive a written acknowledgement of your complaint and it will be entered into the internal complaints register.
- The Chief Procurement Officer (CPO) will appoint a designated investigation manager to investigate the complaint.
Within 20 working days of receipt of your complaint:
- The designated investigation manager will investigate the complaint.
- North East Water will provide you with a written response containing the outcome of the complaint.
- If the nature of the complaint requires additional time to investigate you will be informed that the time for responding has been extended.
Step 3: Complaint outcome
If you disagree with the outcome of the complaint investigation, relating to the purchase of goods and or services, you may refer the complaint to the Victorian Government Purchasing Board (VGPB) for review.
The VGPB is the State Government body that sets procurement policies and monitors North East Water’s procurement activity. Information on the VGPB and their complaints handling process can be found here.
All complaints submitted to the CPO will be reported annually to the VGPB for publication in the VGPB Annual Report.