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Request a credit refund

Request a credit refund

Need to request a credit refund on your account? Here's how.

If your North East Water account is in credit, you can request a refund of the credit amount. You can choose to be issued a cheque or the amount can be deposited to your bank account.

Use the credit refund form below or call us on 1300 361 633.

Please note: Due to End of Financial Year demands, we aren’t able to process refund requests from 29 June till 18 July 2020. We apologise for the inconvenience.

Refund request form

Click here