Our Contact Centre will be closed on the Anzac Day public holiday, reopening on Monday 28 April. For all water or sewerage related emergencies and faults, call us (24x7) on 1300 361 644.
We're proud to provide water and sewer services to over 118,000 people in 39 localities across north-east Victoria.
Customer Report Card
We are committed to both transparency and exceptional performance. Read our latest six-monthly report detailing our performance against outcomes established by customers.
Our Price Submission
Keep informed about the process that sets the prices that our customers will pay from 2026.
Have Your Say
Share your ideas and stay connected with our projects, plans and customer activities. Help North East Water deliver what's important to you and your community.
Reports of taste and odour issues in Yackandandah
North East Water will be undertaking essential tree removal along an area over major sewer and water mains in Wangaratta from 6 March 2025.
North East Water is asking the Tallangatta community to help reduce outdoor water use over the coming days as we manage challenges at the town’s water treatment plant.
Flood damage to the Link Island pedestrian bridge deck in Benalla has impacted a critical water main that supplies the local community.
Read our statement on tenant tariffs related to the latest ESC Water Performance Report
North East Water is urging customers facing financial challenges to explore the wide range of support options available to help manage their water bills.