For all emergencies, service interruptions or faults including water mains breaks, sewage spills or water quality concerns (like dirty water or taste and odour issues), call us on 1300 361 644 at anytime, any day of the year.
We are currently experiencing longer call wait times and apologise for any delays this is causing you in reaching us.
If you would like to register your enquiry on our website please complete the contact form on this page.
Alternatively, you can email us on email@example.com or if you are happy to wait, a Customer Service team member will answer your call as soon as possible. Thank you for your patience while we work to improve our call wait times.
For account and general enquiries, we're available (excluding public holidays) between:
- 8:30am and 5:00pm, Monday to Thursday
- 8:30am and 4:20pm on Friday