We're moving to a new digital billing system which could mean responses to customer queries may take a little longer than normal. Thanks for supporting us while we make this important change.
You can report an emergency, service interruption or fault 24 hours, 7 days on 1300 361 644.
For account and general enquiries, we're available (excluding public holidays) between:
- 8:30am and 5:00pm, Monday to Thursday
- 8:30am and 4:15pm on Friday