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Contact us

Contact us

There are lots of ways for you to get in touch, so please choose what suits you best from the options below.

We're moving to a new digital billing system which could mean responses to customer queries may take a little longer than normal. Thanks for supporting us while we make this important change.

You can report an emergency, service interruption or fault 24 hours, 7 days on 1300 361 644.

For account and general enquiries, we're available (excluding public holidays) between:

  • 8:30am and 5:00pm, Monday to Thursday
  • 8:30am and 4:15pm on Friday

Contact form


General enquiries – 1300 361 622
Billing enquiries – 1300 361 633
Emergencies, service interruptions and faults – 1300 361 644


Do not submit an emergency or fault via email. Please call 1300 361 644 any time, any day.


North East Water
PO Box 863
Wodonga VIC 3689


Our head office in Wodonga is open to the public during business hours. All visitors must sign-in via the Victorian QR code, wear a fitted face mask and follow physical distancing requirements.

North East Water
83 Thomas Mitchell Drive
Wodonga VIC 3690

Social media

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We're online 8:30am - 5:00pm, Monday to Friday and aim to respond to your query within 4 hours.


Media enquiries only:

M| 0417 755 363


97 364 605 415

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