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Contact us

Contact us

There are lots of ways for you to get in touch, so please choose what suits you best from the options below.

For all emergencies, service interruptions or faults including water mains breaks, sewage spills or water quality concerns (like dirty water or taste and odour issues), call us on 1300 361 644 at anytime, any day of the year.

We are currently experiencing longer call wait times and apologise for any delays this is causing you in reaching us.

If you would like to register your enquiry on our website please complete the contact form on this page.

Alternatively, you can email us on or if you are happy to wait, a Customer Service team member will answer your call as soon as possible. Thank you for your patience while we work to improve our call wait times.

For account and general enquiries, we're available (excluding public holidays) between:

  • 8:30am and 5:00pm, Monday to Thursday
  • 8:30am and 4:20pm on Friday

Contact form


General enquiries – 1300 361 622
Billing enquiries – 1300 361 633
Emergencies, service interruptions and faults – 1300 361 644


Do not submit an emergency or fault via email. Please call 1300 361 644 any time, any day.


North East Water
PO Box 863
Wodonga VIC 3689


Our head office is open during business hours. We're located at:

North East Water
83 Thomas Mitchell Drive
Wodonga VIC 3690

Social media

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Our channels are monitored between 8:30am - 5:00pm, Monday to Friday (not including public holidays). We aim to respond to any query within 4 hours.

Communication assistance

If you require access to interpretation or translation services, please call 131 450 and ask  to contact 1300 361 633.

If you are deaf, or have a hearing or speech  impairment, please contact us through the National Relay Service.

  • TTY users phone 133 677 then ask for  1300 361 633
  • Speak and listen users phone 1300 555 727  then ask for 1300 361 633
  • Internet relay users connect to the NRS then ask for 1300 361 633.


Media enquiries only:

M| 0417 755 363


97 364 605 415

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