North East Water understands domestic and family violence is a serious issue that poses substantial risk to the health and wellbeing of our customers.
We actively endorse measures to support women, children and men who are experiencing domestic violence.
We can assist by:
- ensuring confidentiality
- taking customers at their word
- assigning a case manager
- offering flexible payment options
- providing financial support
- assisting with government grants
Our Customer Support team can help - talk to us on 1300 361 633.
View our Customer Support Policy here
View our Customer Charter here
View our Domestic and Family Violence Policy here
You can access local and national domestic violence services using the links below.