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Our profile

Our profile

We provide water and sewer services across north-east Victoria.

North East Water provides water and sewage services to an estimated population of 118,000 people in 39 towns in north-east Victoria across an area of 20,000 square kilometres. The service delivery area is bound by Corryong, Yarrawonga, Benalla and Dartmouth. Approximately 90% of our customers are residential with the remaining, either commercial or industrial.

We operate 21 water treatment facilities and 22 wastewater treatment plants that service most towns across the region. Over 200 full time equivalent staff are employed at our centres in Wodonga, Wangaratta, Benalla, Yarrawonga, Corryong, Beechworth, Mount Beauty and Myrtleford.

Our operations are overseen by the Department of Energy, Environment and Climate Action (DEECA) on behalf of the Minister for Water. We provide urban water and sewage services as a statutory corporation under the Water Act 1989 and operate under a Statement of Obligations.

Our service area map

Our vision

Healthy environment, thriving communities, prosperous region.

Our purpose

To deliver safe, sustainable water and wastewater solutions for our communities.

Customer outcomes

Supporting our vision, our customer outcomes help us achieve our purpose of delivering safe and sustainable water and wastewater solutions for our communities. These are reviewed (and updated as needed) by our customers for each price plan.

  • Affordable
  • Reliable
  • Local
  • Responsive
  • Efficient
  • Sustainable

Our ambitions

Healthy Environment

  • Climate action
  • Circular economy
  • Environmental stewardship

Thriving Communities

  • Customer experience
  • Cultural connection
  • Community trust and value
Prosperous Region
  • Robust and reliable services
  • Infrastructure planning
  • Regional leadership

Our enablers

People

  • Health and safety
  • Diversity and inclusion
  • Leadership
  • Governance
  • Culture and capability

Partnerships Innovation

  • First Nations groups
  • Key stakeholders
  • Industry
  • Major customers
  • Government

Innovation

  • Financial sustainability
  • Digital and technology
  • Risk management
  • Asset management

Our mindsets

North East Water proudly upholds the mindsets of:

Accountability

  • I will be accountable to others, and I will hold others to account

Commitment

  • I will remain engaged and focused regardless of the challenges

Consistency

  • I will behave and perform respectfully and fairly in all my interactions

Cooperation

  • I will work alongside others towards our shared goals

Empathy

  • I will demonstrate understanding of others feelings and respect their alternate views

Our Strategy 2040

North East Water’s transformative corporate strategy – Strategy 2040 – is a visionary roadmap for our future.

STRATEGY 2040