East Water has developed a number of policies to reflect our commitment to customers,
communities and staff.
This Policy is outlines our Customer Service Principles as all our current Customer Service Policy Statements.
CUSTOMER SERVICE POLICY
Our Customer Support Policy ensures that customers who are experiencing temporary or permanent financial difficulty are treated with dignity and respect.
CUSTOMER SUPPORT POLICY
North East Water has developed this policy for customers and employees experiencing domestic and family violence, with the safety of our customers and employees being paramount.
DOMESTIC AND FAMILY VIOLENCE POLICY
Our Dams Policy ensures that our dams and storages are managed and operated as required by our Statement of Obligations.
Our Protected Disclosures Policy ensures transparency and accountability in our administrative and management practices, and supports the making of disclosures that reveal improper conduct.
North East Water is committed to the aims and objectives of the Protected Disclosures Act 2012. It does not tolerate improper conduct by its employees, officers or members, nor nor the taking of reprisals against those who came forward to disclose such conduct.
North East Water will take all reasonable steps to protect people who make such disclosures from any detrimental action in reprisal from making the disclosure.
North East Water is committed to encouraging staff to disclose improper conduct by:
Report, plans and strategies