Customer Charter

Manage Your Account

• Pay your bill
• Switch to e-bills
• Organise a payment extension
• Request a credit refund
• Register for a concession
• Update your details
• Open or close an account
• Submit a meter reading
• Apply for water leak rebate
• Conveyancer or solicitor

Help & Advice

• Financial help
• Understand your bill
• Why is your water use so high
• Domestic and family violence support
• Report a fault
• Understand your water meter
• Save water
• Why choose tap?
• Prevent sewer blockages
• Check your Overflow Relief Gully
• Building and renovating
• Plan for natural disasters

Developers & Plumbers

• Developers
• Plumbers
• Asset information
• As constructed drawings and digital data
• Declaration of services
• Accredited consultants

About Us

• Our profile
• Governance
• Corporate documents
• News & updates
• Fees & charges
• Our Price Submission
• Customer report card
• Our webinars
• Customer and Community Advisory Group
• First Nations reconciliation
• Complaints, compliments & feedback
• Tenders
• Approved contractor application

What We Do

• Water
• Sewage
• Trade waste
• Recycled water
• Farming
• Major projects
• Education programs
• Sponsorship
• Community
• Sustainability