Skip to content Skip to navigation
Concession card information

Concession card information

Financial assistance on offer to concession card holders.

Are you a new concession card holder?

If you’ve recently been issued a concession card, you may not be aware of the financial assistance we can offer.

With a concession card, you may be eligible for:

  • discounted water bills (you will need to register your concession card here)
  • government grants (further detail here)
  • hardship assistance grants from North East Water
  • the Community Water Rebate Program (further detail here)

We also offer extra support and flexibility to suit your situation, including more time to pay bills, payment instalment plans and free financial counselling via our community partners.

Support information

If you are having difficulty paying your bill, please register your details via our callback request form and our team will be in touch as soon as possible.

Callback request

Or you can call us for a confidential chat on 1300 361 633.

We also offer support and assistance to customers experiencing domestic violence

Learn more