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Domestic violence support

Domestic violence support

We offer support and assistance to customers experiencing domestic violence.

North East Water understands domestic violence is a serious issue that poses substantial risk to the health and wellbeing of our customers. 

We actively endorse measures to support women, children and men who are experiencing domestic violence.

We can assist by:

  • ensuring confidentiality
  • taking customers at their word
  • assigning a case manager
  • offering flexible payment options
  • providing financial support
  • assisting with government grants

Our Customer Support team can help - talk to us on 1300 361 633.

Further services

You can access local and national domestic violence services using the links below.

Women and children's services

Police (24/7)
000
Crisis response/risk assessment/safety notice/safety planning/removal of perpetrator

1800 Respect (24/7)
1800 737 732
Confidential information, counselling and support service

Safe Steps (24/7)
1800 015 188
Crisis response/risk assessment/safety planning/crisis accommodation

Centre Against Violence (business hours)
03 5722 2203
Crisis response/risk assessment/safety planning/crisis accommodation

Gateway Health (business hours)
02 6022 8888
Risk assessment/safety planning/counselling for women and children

Hume Riverina Community Legal Service (business hours)
1800 918 377
Legal assistance subject to availability by appointment

Junction Support Services (business hours)
02 6043 7400
Specialist children’s counselling and group work

Mungabareena Aboriginal Corporation (business hours)
02 6024 7599
Risk assessment/safety planning/counselling

Aboriginal Family Violence Prevention Legal Service (business hours)
1800 105 303
Legal assistance by telephone

Men's services

Men who use family violence

1800 Respect (24/7)
1800 737 732
Confidential information, counselling and support service

Gateway Health (business hours)
03 5723 2000
Men’s Behaviour Change Program

Mungabareena Aboriginal Corporation (business hours)
02 6024 7599
Risk assessment/counselling

Men’s Referral Service (24/7)
1300 766 491
Crisis response/counselling

Rural Housing Network (24/7)
1800 825 955
Men’s emergency accommodation service


Men experiencing family violence

Police
000
Crisis response/risk assessment/safety notice/safety planning/removal of perpetrator

1800 Respect (24/7)
1800 737 732
Confidential information, counselling and support service

Merri Health (business hours)
03 9480 6166
Victim’s Assistance Program

Hume Riverina Community Legal Service (business hours)
1800 918 377
Legal assistance subject to availability by appointment

Men’s Referral Service (business hours)
1300 766 491
Crisis response/counselling

Mungabareena Aboriginal Corporation (business hours)
02 6024 7599
Risk assessment/counselling