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Our performance story

Our performance story

For the reporting period July to December 2023.

Set in consultation with the Essential Services Commission and our customers during the Price Submission process in 2017, these measures and metrics are taken from our internal performance data and the customer perception surveys we conduct on a regular basis.

Our customers are at the core of everything we do, and we are committed to being efficient, responsive and reliable. We value your feedback on this process and any improvement suggestions can be sent to

View the latest performance story