Skip to content Skip to navigation
Conditions for connection

Conditions for connection

Connections to our water and sewer mains are subject to conditions.

We need to make sure that any connection to our water and sewer services occurs in manner that is consistent right across our region. This ensures the long-life and the reliability of the services we provide.

Anyone connecting into our services is required to gain our approval. 

Requirements for all connection types

North East Water’s Conditions for Connection are rules that apply to new and ongoing connections into our water and sewer network. Requirements for the particular service types are described below, however the following conditions apply to all connections: 

  • All work required to connect to our services is expected to be complaint with relevant Victorian and Australian Plumbing Regulations and Standards. This includes the Victorian Plumbing Regulations 2008 and AS/NZS 3500.1: Plumbing and Drainage.
  • Fees apply for connections to our services. These are known as New Customer Contributions (NCC’s) and they occur when a service is connected. These fees are approved by the Essential Services Commission (ESC).

Fees & charges

Specific connection conditions 

Water services

Our policies and procedures must be followed in connecting and disconnecting from the water system.

All connections, extensions, alterations or disconnections from the water network must be performed by a licensed plumber who has received a PIC Consent to Connect number from us.

Property owners are responsible for ensuring that the PIC Consent to Connect number has been issued by North East Water, before any of the work above has been carried out.

Connections fact sheet

Sewerage Services

Our policies and procedures must be followed in connecting to the sewerage system.

All connections to the sewerage network must be performed by a licensed plumber who has received a PIC Consent to Connect number from us.

Property owners are responsible for ensuring the PIC Consent to Connect number has been issued and that only domestic sewage (or authorised trade waste) is discharged into the network. This means that rainwater runoff, septic tank waste, fats, oils and greases (FOGs) must be prevented from entering the system.

The property’s sewerage service charges will take effect three months from the date of issue for the PIC Consent to Connect number.

Connections fact sheet

Fire services

Fire services include all pipework and assets into a property that are required for fire protection purposes. These are usually found within some larger residential properties and most industrial and commercial properties.

Excluding the stop valve, which controls supply from North East Water main and any water meter (where fitted), these services are privately owned and maintained by property owners. Importantly, this responsibility includes maintenance of pipes running through other properties such as under roads or neighbours.

Owners must ensure these services can operate effectively in an emergency situation.

Unmetered private fire services may be approved if all outlets can be confirmed by North East Water to be sealed with an approved fire seal on an ongoing basis.

Connections fact sheet

Water meter

Your water meter measures how much water you use. At most properties, the water meter is located right at the front.

North East Water is responsible for maintaining the water service up to and including the property meter. Except where:

  • There are multiple residences on a property, we are responsible for maintaining the water service up to and including the property meter, and individual residences’ meters excluding each residence’s individual water service and stop tap.
  • There is no meter, we are responsible up to the first accessible stop tap.
  • The meter is located within or beneath the walls of the structure, we are responsible up to the first accessible stop tap.
  • The meter is located more than two metres inside the property boundary, we are responsible up to the property boundary.
  • There is a private water main, we are responsible for the meter excluding the stop tap.

Connections fact sheet