Something out of the ordinary affected our Chiltern treated water storage and customers in Chiltern and Springhurst
We take our responsibility to provide you with safe and reliable drinking water very seriously. During a routine check of our Chiltern treated water storage on Saturday 22 October 2022, we unfortunately found a deceased lizard.
This storage, which holds more than 1.5 million litres of water, supplies around 1,500 customers in both Chiltern and Springhurst. On Monday 24 October 2022, the treated water storage was taken off-line and water started being supplied directly from our treated water storage tank at Wodonga Logic.
Your water is safe to drink
Please be assured that the water supplied from the storage tank remained disinfected at all times. We’ve worked with the Department of Health and have assessed the health risk of having consumed this water as being very low. As a precaution we will be flushing water mains within the towns and disinfecting the storage tank before it is brought back into service.
However, we wanted to let you know as we believe it is our responsibility to keep you informed about anything that affects our service quality and commitment to you.
What to do if you feel unwell
While the risk of illness from this incident is very low, if you experience gastro-like symptoms, please get in touch with your doctor and advise them of this notice.
How did the lizard get in the storage?
We are continuing to investigate how the lizard got into the storage. As part of this process we are investigating additional storage cover protections.
How to get in touch
See below for Frequently Asked Questions on this issue, however, if you have further concerns, please call us on 1300 361 622.