Our Customer Information team is the first point of contact at North East Water for all customer enquiries. The Customer Information Consultant is responsible for resolving enquiries promptly and professionally via phone call, email and face-to-face, while promoting outstanding customer service to all customers and stakeholders.
This role is a full-time ongoing opportunity, including a monthly RDO and flexible work options. Hours of work for this position are Monday to Friday, 8:15am and 5pm with a 45-minute break.
A snapshot of your day
- Responding to customer enquiries over the phone, email and face-to-face.
- Providing administrative and support services including but not limited to:
- Change of ownership
- Tenancy
- Billing
- Banking
- Information statements
- Receiving, recording and monitoring high-risk activities undertaken by operational staff.
- Ensuring timely entry of statistics and notes.
- Collaborating with the team, supporting tasks and workloads.
- Assisting with reception functions and housekeeping as required.
For further detail on the role, please refer to the position description below.
Key Selection Criteria
To be in consideration for this position please address in your application how you meet the following key selection criteria:
- Ability to uphold confidentiality.
- Well-established time management skills with the ability to set priorities, plan and organise work efficiently to achieve specific deadlines.
- High level of interpersonal and communication skills with experience responding to customer enquiries on the telephone, face-to-face and written.
- Experience with the Microsoft suite of programs and a customer relationship management system and/or billing software is preferred.
- Relevant qualification with experience working in a customer service focused environment.
We’re committed to creating a comfortable and inclusive environment for all candidates. If you require specific supports or modifications during the recruitment process, please contact hr@newater.com.au in advance so we can make any necessary adjustments.
Position descriptionApply here
Applications, including statements against the key selection criteria, must be submitted via the above online application form before the closing date/time. Applications via email will not be accepted.
Recruitment Privacy Statement
North East Water is committed to protecting personal information provided by you in accordance with the principles of the Privacy and Data Protection Act 2014. The information you provide will be used to assess your suitability for the advertised position which you are applying for. If all the requested information is not received, North East Water may be unable to consider your employment application. You may access the information you have provided to North East Water or our Privacy Statement by contacting our People and Culture team on 1300 361 622 or hr@newater.com.au.