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Customer Information Consultant Positions (6 months and 12 months limited tenure)

Customer Information Consultant Positions (6 months and 12 months limited tenure)

Recruitment information for a Customer Information Consultant position at North East Water.

Position Information

Position number R23/24-35
Salary $59,237 to $63,192 depending on skills and experience
Hours per week Full-time, (one fixed-term for 6 months, one fixed-term for 12 months)
Location Wodonga RHQ
Position enquiries Paula Henson, Coordinator Customer Information on 0429 728 000
Applications close 29 November 2023
Mandatory Requirements
  • Candidates must be an Australian citizen, permanent resident, or a foreign national with authorisation to work in Australia
  • Candidates must be fully vaccinated against COVID-19 as per Government regulations
  • Current Australian Driver's Licence


About the role

The Customer Information Consultant plays a pivotal role in supporting and promoting outstanding customer service to all internal and external customers and stakeholders. 

This role will resolve customer enquiries promptly and efficiently with a high degree of professionalism that results in a great outcome for the customer and North East Water.

For further detail on the role, please refer to the Position Description below.

Key selection criteria

To be in consideration for this position please address in your application how you meet the following key selection criteria:

  • Excellent customer service skills.
  • Experience with billing systems and Microsoft Office Suite with the ability to learn new systems.
  • Strong interpersonal and communication skills when interacting with internal and external stakeholders.
  • Ability to uphold confidentiality. 
  • Demonstrated organisational and time management skills.
Please state whether you have a preference for a 6-month or 12-month limited tenure role in your application.

Position descriptionApply here

Applications, including statements against the key selection criteria, must be submitted via the above online application form before the closing date/time. Applications via email will not be accepted. 

Recruitment Privacy Statement

North East Water is committed to protecting personal information provided by you in accordance with the principles of the Privacy and Data Protection Act 2014. The information you provide will be used to assess your suitability for the advertised position which you are applying for. If all the requested information is not received, North East Water may be unable to consider your employment application. You may access the information you have provided to North East Water or our Privacy Statement by contacting our People and Culture Advisor on 1300 361 622 or