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Customer Information Consultant

Customer Information Consultant

Recruitment information for a part-time Customer Information Consultant position at North East Water.

Position information

Position number R19/20.18
Hourly rate $27.63 - $30.34
Hours per fortnight 40 (negotiable)
Position enquiries Paula Henson - 0429 728 000
Applications close 5pm, Friday 3 July 2020


About the role

The Customer Information Consultant provides a welcoming, courteous, comprehensive, efficient and effective service to customers of North East Water. All duties will be undertaken in a proactive and informative manner, whilst continually displaying a strong commitment to working as part of a team, a willingness to assist colleagues without prompting and a desire to reach and exceed unit objectives and targets.

For further detail on the role, please refer to the Success Profile below.

Key selection criteria

To be in consideration for this position please address in your application how you meet the following key selection criteria:

  • Previous experience in a customer information/contact centre position;
  • Excellent written and oral communication skills;
  • Ability to work as a cohesive team member;
  • Flexibility in managing workload across the customer information unit;
  • Excellent computer skills (Microsoft Office, Databases, Spreadsheets etc.)


Relevant experience in a customer service oriented organisation. A Certificate III in Customer Service, Business Administration or equivalent is desirable, but not essential.

Success profileApply here

Applications, including statements against the key selection criteria, must be submitted via the above online application form before the closing date/time. Applications via email will not be accepted. 

Recruitment Privacy Statement

North East Water is committed to protecting personal information provided by you in accordance with the principles of the Privacy and Data Protection Act 2014. The information you provide will be used to assess your suitability for the advertised position which you are applying for.

If all the requested information is not received, North East Water may be unable to consider your employment application.

You may access the information you have provided to North East Water or our Privacy Statement by contacting our People and Culture Advisor on 1300 361 622 or