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North East Water prices 2022-23

30 June 2022

North East Water’s prices will rise by less than inflation in 2022-23 as the water corporation works hard to keep customer bills affordable and at the same time invest in critical water and sewerage infrastructure.

Executive Corporate Services, Anthony Hernan said average bills for residential customers would increase 4.6% or approximately $42.11 in 2022-23. Without the impact of inflation, the water volumetric price would have risen by just 0.45% this year, and the fixed charges for water and wastewater would have decreased by 2.03%, he said.

Mr Hernan said although North East Water continued to have one of the lowest average residential water bills in Australia, the corporation recognised that some customers may need help with their bill.

“North East Water has a dedicated support team ready to help customers experiencing financial difficulty paying their bill, especially those who may be experiencing financial hardship for the first time“, he said.

“We have a range of easy to access programs and support services that can ease the pressure and stress for customers having difficulty paying their bill.

“This includes help with concession card discounts, access to government relief and rebate schemes, payment extensions and payment plans and referral to financial counselling.

“Supporting customers who are having difficulty paying their bills is our priority, with help just a phone call or email away.”

North East Water’s prices are regulated by the Essential Services Commission and were approved for an eight year period from 2018 to 2026.

Tariffs for 2022-23 will ensure the delivery of high quality water and sewerage services to 110,000 people across North East Water’s 20,000 square kilometre service region which covers 39 towns.

They will also enable North East Water to invest in infrastructure including critical water and sewerage upgrades in Wangaratta and Kiewa-Tangambalanga, waste water renewals in Wodonga, Beechworth, Tallangatta and Bellbridge, and also provide support to customers experiencing financial difficulty.

See a list of all our fees and charges here.