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Executive leadership team

Executive leadership team

Our executive leadership team is responsible for managing the operations of the corporation and meeting the strategic direction set by the Board.

John Day – General Manager Environment, Systems & Operations

John has more than 25 years of experience in Water and Wastewater operational and asset management roles, both in the water and manufacturing industries.

As General Manager Environment, Systems and Operations, John oversees oversees the functions of

  • Tactical Operations across our water and waste water treatment plants
  • Information Control Systems including the Asset Management Information System
  • Drinking Water Quality and Water Systems
  • Wastewater and Environment Systems
  • Emissions reduction strategy and circular economy opportunities
  • Operations maintenance
  • Incident control and emergency management

John is a former Director of the Water Industry Operators Association and is a member of the Institute of Water Administration and Australian Water Association.

Marni Jones – General Manager Customers, Community & Culture

Marni joined the North East Water team in 2020 and has over 15 years of leadership and human resources experience, with the last 10 years being in the government sector.

Leading the Customer, Community and Culture unit, Marni manages the teams responsible for:

  • Customer service including billing, complaints, hardship and property services; 
  • People and Culture including human resources, OHS, return to work, learning and development, payroll, and wellbeing
  • Communicatons and Engagement

A major focus for Marni is to ensure that our community receives caring, effective and efficient customer service when interacting with North East Water and that our people (staff) grow and develop in a safe and supportive workplace culture. 

Marni holds tertiary qualifications in Human Resource Management, Training and Development, Management and Leadership and Health Science and is a member of the Australian Human Resources Institute (AHRI).

Nicholas Moore – General Manager Corporate Strategy & Performance

Nicholas was appointed to the role of General Manager Corporate Strategy and Performance in December 2023. Nicholas is responsible for the functions of Finance, Economic Regulation, Corporate Strategy and Governance, Enterprise Programs and Procurement, Risk and Internal Audit, Industrial and Commercial Customers, Treasury, and Business Performance Reporting.

Nicholas brings strong analytical and problem-solving skills to the business with over 20 years’ experience in senior financial management roles in the water and government sector. Nicholas has implemented a number of key business initiatives to transform the way we work with a focus on driving business efficiencies.

He is the Executive sponsor for the Audit and Finance Committee and the Opportunity and Risk Committee.

Nicholas holds a Bachelor of Business (Accounting), is a Certified Practising Accountant (CPA) and a Graduate of the Australian Institute of Company Directors.

Lisa Ryan – General Manager Digital & Business Innovation

Lisa joined the North East Water team in 2023 to lead the Digital and Business Innovation portfolio. Lisa has worked in executive leadership roles across the areas of digital transformation, innovation, cyber and data with a key focus on the needs of customer, corporation and community.

Within her role, Lisa focuses on the customer and user experience through understanding processes and enabling technology. This is done using a human-centred design approach, customer journeys, innovation methodologies, and data and analytics to drive better service offerings, continuous improvement and an engaged workforce.

She is also a Non-Executive Director on the board of Beyond Housing, a local not-for-profit organisation that is committed to preventing an ending homelessness, through housing affordability and stability.

Lisa holds a Master of Business Administration (MBA), a Postgraduate Diploma in Digital Business (PGDDB) and is a Graduate of the Australian Institute of Company Directors (GAICD).

Guy Wilson-Browne – General Manager Planning & Infrastructure

Guy is a leader in public sector strategy, policy and governance with a passion for environmental sustainability and asset management.

Guy is responsible for planning, capital infrastructure and strategic investments, tasked with overseeing the development and maintenance of $1.4 billion in infrastructure. He is a Fellow of the Australian Institute of Company Directors (FAICD), having been appointed on the basis as a person who has contributed greatly to Australian public sector governance. Guy has over 15 years' experience as an executive director and leader in public sector planning and inrastructure.

He has enhanced his public sector leadership with non-executive director roles at Westernport Water Corporation and the Yarra Energy Foundation. His qualifications include a degree in Civil Engineering and Graduate diplomas in Business Administration and Commercial Law.