Our performance story for the 2018-19 financial year.
We have developed key success measures to track our progress for each outcome. Some of these success measures are taken directly from our internal performance data, while others are results from our regular customer perception surveys.
North East Water values your feedback on this process and any improvement suggestions can be sent to email@example.com.
We aim to supply safe and reliable water services to customers, and fix faults quickly and efficiently, while minimising impacts to customers.
Acoustic leak detection was conducted in Bright and Porepunkah in July 2018. Electronic equipment was used to listen for leaks from pipes that may not be otherwise noticeable. Leaks equating to approximately 80 ML/year were identified and repaired by the Corporation.
North East Water participated in a water sector trial at Bright and Porepunkah that utilised satellite technology to detect terrain and vegetation intrusion to determine pipe asset risk and asset risk zones. This data will be used to assist in prioritising asset maintenance or replacement.
Information about our drinking water services, restrictions, outlooks and drought management.
We aim to provide reliable sewer systems to customers, while minimising our impact on the environment.
A $3 million upgrade to the Myrtleford sewage treatment plant was completed in July 2019. The upgrade will ensure environmental compliance and to allow for future urban growth.
Improvements include new monitoring and control systems, along with the installation of wetlands to provide more energy efficient and environmentally friendly treatment outcomes.
The upgrade is part of our commitment to cut carbon emissions by 42% within six years and our pledge to achieve net-zero emissions before 2050.
Learn about how we transfer sewage from customers' properties to treatment plants.
We will focus on providing exceptional customer service where enquiries are resolved promptly and our customers are supported.
North East Water is committed to local services being delivered by people who know the region. Our customer contact centre is based in Wodonga and is staffed by locals who know the difference between Tallangatta, Tangambalanga and Tawonga!
We have depots across north-east Victoria, including Wangaratta, Benalla, Yarrawonga, Corryong, Beechworth, Mt Beauty and Bright. The depots are staffed by local operators who have extensive knowledge of their towns. They understand the landscape and quirks of local areas. This results in more reliable services and better response times.
Our local workforce not only provides better service outcomes for customers, but also injects a substantial amount of money into the regional economy.
We can help if you're having trouble paying your water bill.
We commit to reducing our environmental footprint and contributing to a more sustainable future.
We manage several large farming properties across our service region and use reclaimed water from nearby sewage treatment plants for irrigation. This reclaimed water meets the standards required for grazing cattle and producing fodder for stock.
Our farming activities focus on the production of lucerne which is sold to local farmers. We also run approximately 600 head of Angus cattle and 1000 Merino sheep.
The two largest farming properties are located in Benalla and Wangaratta with smaller holdings at Beechworth, Chiltern, Corryong, Glenrowan and Rutherglen.
Learn about how we help keep local farms, sporting fields and parks green by using reclaimed water.
Learn more about our pasture and cattle farms across north-east Victoria.
Our performance story - PDF version
Our performance scorecard
Our performance archive
Our research program
Every drip, drop and splash counts.
Compulsory common sense rules that encourage the efficient use of water. Learn more...
We want to help make your life easier, so you now have the option to swap envelopes for email bills. Learn more...