The Property Services Advisor provides highly valued advice and support to the Property Services team and external stakeholders on complex cases, enquiries and applications relating to:
- Water and sewer connections
- Build over easements
- Water information statements
- Property asset plans
This role is a full-time, ongoing opportunity, including a monthly RDO and flexible work options.
Key Responsibilities
- Coordinating tasks through the Property Services inbox and customer cases in Salesforce.
- Liaising with internal and external stakeholders including consultants, builders and other trades people on the connection of water and wastewater assets.
- Providing guidance to the Property Services Officers on complex and technical applications and enquiries and resolving complex enquiries as required.
- Tracking and prioritising applications received from customers.
- Providing advice on building and as-constructed plans.
- Assisting with complaints and Energy & Water Ombudsman Victoria (EWOV) matters.
- Assessing and processing applications and agreements for build over easements, water and sewer connections, water information statements and property asset plans.
For further detail on the role, please refer to the position description below.
Key Selection Criteria
To be in consideration for this position please address in your application how you meet the following key selection criteria:
- Ability to manage time, set priorities and deliver outcomes while guiding and supporting the team to achieve their priorities.
- Excellent customer service skills, with the ability to gain co-operation and assistance from customers, members of the public and internal stakeholders.
- Excellent problem-solving skills with the ability to undertake research to provide support with complex cases.
- Knowledge and understanding of property servicing ideally from a utilities or infrastructure perspective.
- A degree or diploma with relevant experience or substantial relevant experience.
We’re committed to creating a comfortable and inclusive environment for all candidates. If you require specific supports or modifications during the recruitment process, please contact hr@newater.com.au in advance so we can make any necessary adjustments.
Position descriptionApply here
Applications, including statements against the key selection criteria, must be submitted via the above online application form before the closing date/time. Applications via email will not be accepted.
Recruitment Privacy Statement
North East Water is committed to protecting personal information provided by you in accordance with the principles of the Privacy and Data Protection Act 2014. The information you provide will be used to assess your suitability for the advertised position which you are applying for. If all the requested information is not received, North East Water may be unable to consider your employment application. You may access the information you have provided to North East Water or our Privacy Statement by contacting our People and Culture team on 1300 361 622 or hr@newater.com.au.