Key responsibilities
The Innovation Support Analyst:
- Plays a key role in coordinating business improvement opportunities into business solutions.
- Guides North East Water to improve business processes and efficiencies in Salesforce and other systems across the organisation.
- Contributes to system, integration, user acceptance and product verification testing cycles by informing and executing test plans and scripts.
- Collaborates with stakeholders to map, document and establish business processes modelling of current and future states.
- Provides support to the Innovation Team to identify and understand system issues and business requirements for changes, new features, or enhancements, providing end to end resolution.
- Works closely with colleagues and key vendors to troubleshoot issues and work toward solutions.
- Carries out testing and change validation.
For further detail on the role, please refer to the position description below.
Key selection criteria
To be in consideration for this position please address in your application how you meet the following key selection criteria:
- Proficient in the use of Salesforce CRM and 3rd party add-ons to Salesforce.
- Ability to work with cross-functional teams, manage and prioritise a wide variety of BAU requests, manage concurrent requests and complete related tasks.
- Ability to analyse the quality of data, find and resolve issues and communicate recommendations with stakeholders.
- Experience working in a utility, or a similar organisation that has a wide variety of customers with regular tasks such as billing and metering.
- Experience working with stakeholders to scope requirements for change requests and translate business needs into solutions.
We’re committed to creating a comfortable and inclusive environment for all candidates. If you require specific supports or modifications during the recruitment process, please contact hr@newater.com.au in advance so we can make any necessary adjustments.
Position Description Apply here
Applications, including statements against the key selection criteria, must be submitted via the above online application form before the closing date/time. Applications via email will not be accepted.
Recruitment Privacy Statement
North East Water is committed to protecting personal information provided by you in accordance with the principles of the Privacy and Data Protection Act 2014. The information you provide will be used to assess your suitability for the advertised position which you are applying for. If all the requested information is not received, North East Water may be unable to consider your employment application. You may access the information you have provided to North East Water or our Privacy Statement by contacting our People and Culture Advisor on 1300 361 622 or hr@newater.com.au.