Skip to content Skip to navigation
Debt Recovery Officer

Debt Recovery Officer

Recruitment information for a Debt Recovery Officer position at North East Water.

Position Information

Position number R23/24-55
Salary $65,028 to $75,160 plus 11% superannuation, depending on skills and experience
Hours per week 38      
Location Regional Headquarters, Wodonga
Position enquiries Linda Pepper, Senior Debt Recovery Officer on 0428 790 185
Applications close 7 March 2024
Mandatory Requirements
  • Candidates must be an Australian citizen, permanent resident, or a foreign national with authorisation to work in Australia
  • Current Australian Driver's Licence


About the role

We’re seeking an empathetic communicator with a flexible mindset to join our Customer Experience Team until late December 2024!

About the role

The Debt Recovery Officer works collaboratively with the team in debt recovery management that will meet the Corporation’s needs and optimise customer outcomes. 

In this role you will be required to proactively contact customers via phone, email, and written correspondence regarding debt. 

The aim of the role is to:
•    Recover arrears.
•    Identify customers experiencing financial vulnerability.
•    Offer payment assistance alternatives.
•    Work within the support programs available.


For further detail on the role, please refer to the Position Description below.

Key selection criteria

To be in consideration for this position please address in your application how you meet the following key selection criteria:

  • Experience with billing software and the Microsoft Suite programs.
  • Excellent communication both on the telephone, face-to-face and written.
  • Ability to multitask and problem solve in a fast-paced environment,
  • Substantial relevant experience in a customer service oriented organisation and working within debt management and recovery function.
  • Understanding of financial impacts vulnerable customers may experience.

Position descriptionApply here

Applications, including statements against the key selection criteria, must be submitted via the above online application form before the closing date/time. Applications via email will not be accepted. 

Recruitment Privacy Statement

North East Water is committed to protecting personal information provided by you in accordance with the principles of the Privacy and Data Protection Act 2014. The information you provide will be used to assess your suitability for the advertised position which you are applying for. If all the requested information is not received, North East Water may be unable to consider your employment application. You may access the information you have provided to North East Water or our Privacy Statement by contacting our People and Culture Advisor on 1300 361 622 or