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Latest news and media releases.

Our services during the COVID-19 outbreak

23 March 2020

As part of our response to the coronavirus (COVID-19) outbreak, we are implementing additional precautions so that we can continue to make sure customers have the support they need while ensuring we deliver our essential water and waste water services.

In line with actions being taken across water sector agencies, our head office will be closed to the public from midday 24 March 2020 until further notice.

We are taking these steps to help minimise the risk of the virus spreading.

We apologise for the impacts and recognise that customers will still have requirements that our Customer Contact Team will need to attend to.

To talk with one of our team, or for information on any matter related to your water supply or bill, please contact us in the one of the following ways:

Our website has a number of online forms enabling customers to make requests, including: 

  • Direct debit request
  • Change my details
  • Submit a meter reading
  • Change of details
  • Refund request
  • General enquiries
  • Build-over easements

Consultants, developers and plumbers can submit:

  • water and sewer connections online
  • online assets request forms

Our staff are focussing on the continued delivery of our water and wastewater services and will respond to your enquiry as quickly as possible.  

We are committed to maintaining our services to our customers and we thank you for your patience during this challenging time.