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Latest news and media releases.

Direct debit changes for Hume Bank customer

28 March 2019

We have recently been notified that the Hume Bank has implemented a new national payment system which affects the way North East Water processes direct debits.

The new system means that all Hume Bank account numbers containing an “S, L or I”, or any other number substitution will no longer be accepted.  

If you are a Hume Bank customer that has set-up direct debit with North East Water, you will need to provide your External Account Number or your direct debit will be rejected.

You can update your details via this online form. If you need any further information or assistance please contact us on 1300 361 633 or email

Click here for more detail about the Hume Bank change.