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Precautionary Boil Water Advisory - Oxley
22 December 2019

The Oxley Water Treatment Plant has experienced a disinfection failure. This has resulted in out of specification water entering the Oxley reticulation system and to the customer tap. This issue has now been addressed, but North East Water are raising a precautionary boiled water notice until we can guarantee the water quality is back within water quality parameters.  

North East Water are currently undertaking further laboratory testing and until we can guarantee the water quality we ask customers to boil their water.

Customers are advised to bring water to a rolling boil prior to drinking, preparing beverages, washing and preparing food, preparing baby formula, brushing teeth and making ice until further notice.

To ensure water is safe for consumption:

  • Heat water until a continuous and rapid stream of air-bubbles is produced from the bottom of a pan or kettle (kettles with automatic shut-off switches are suitable);
  • Allow water to cool before use;
  • Store water in a clean, closed container for later use; and
  • Caution should be taken to prevent scalding from boiling water.

Unboiled water can be used for showering and bathing, flushing toilets, washing dishes and clothes and garden watering. Ensure water is not ingested whilst bathing.

The loss of disinfection may cause gastro like symptoms. If customers experience any of these symptoms please seek medical advice from your GP. Advise your GP about this notice.

North East Water will advise customers via a door and letter drop when water is safe to drink again.

We apologise for any inconvenience caused.