Customer Information

North East Water endeavours to provide you with as much information as you need about paying accounts, accessing concessions and rebates, reading meters and many other aspects that may interest or benefit you.


 
Your Account
North East Water's customers will now be able to see their water usage patterns at a glance.
How to Pay
North East Water provides many convenient ways of paying your account.
Tariffs
Tariffs from 1 July 2010 to 30 June 2011
waterMAP program
Water Management Action Plan (waterMAP) Victoria’s water supplies are under pressure. Drought and the uncertainty surrounding climate change, as well as population growth, have increased the pressure on Victoria’s water storages.  To ensure a secure
Electronic Applications
Online forms for North East Water services requests.
Water Main Cleaning Program
Water Main cleaning Program MYRTLEFORD and BRIGHT As part of a continuing program to improve water quality to customers, North East Water proposes to carry out water main cleaning works in the MYRTLEFORD area from 27 to 29 JULY 2010 and the BRIGHT area
Freedom of Information (FOI) Act 1982
The Freedom of Information Act (FOI) 1982 is an Act to give members of the public rights of access to official documents of the Government of Victoria and of its agencies.
About the Meter
A water meter is used to measure the amount of water that each property uses. It is generally located close to the front of your property.
Planned Interruptions
North East Water operates 30 separate water supply systems throughout the North East and from time to time it becomes necessary to interrupt supply to our customers for short periods to enable us to undertake essential maintenance works including repairs, replacements and water main cleaning.
Customer Charter
North East Water's Customer Charter specifies the standards and conditions by which the Corporation will abide in providing basic water supply services intended for drinking water, reticulated recycled water services and sewerage services.
Customer Survey Results
Once a year North East Water undertakes a telephone survey of customers in all our towns to determine satisfaction levels with our services.
Hardship Policy and Payment Assistance
North East Water is committed to ongoing dialogue with the Energy and Water Ombudsman Victoria (EWOV) and financial counsellors to improve the company's understanding of the complex issues surrounding financial hardship.
Concessions
There is a range of concessions available for eligible customers.
Dial Before You Dig
If you are planning to undertake any type of excavation activity, it is important to be aware of possible hazards and/or valuable assets within your proposed work site.
Frequently Asked Questions
Answers to frequently asked questions about your water.