Customer Information
North East Water endeavours to provide you with as much information as you need about paying accounts, accessing concessions and rebates, reading meters and many other aspects that may interest or benefit you.
North East Water's customers will now be able to see their water usage patterns at a glance.
North East Water provides many convenient ways of paying your account.
Tariffs from 1 July 2008 to 30 June 2009
A water meter is used to measure the amount of water that each property uses. It is generally located close to the front of your property.
North East Water operates 30 separate water supply systems throughout the North East and from time to time it becomes necessary to interrupt supply to our customers for short periods to enable us to undertake essential maintenance works including repairs, replacements and water main cleaning.
North East Water's Customer Charter specifies the standards and conditions by which the Corporation will abide in providing basic water supply services intended for drinking water, reticulated recycled water services and sewerage services.
Once a year North East Water undertakes a telephone survey of customers in all our towns to determine satisfaction levels with our services.
North East Water is committed to ongoing dialogue with the Energy and Water Ombudsman Victoria (EWOV) and financial counsellors to improve the company's understanding of the complex issues surrounding financial hardship.
There is a range of concessions available for eligible customers.
If you are planning to undertake any type of excavation activity, it is important to be aware of possible hazards and/or valuable assets within your proposed work site.
Answers to frequently asked questions about your water.